Jenne University, Jenne Distributors

Location: 33665 Chester Road Avon, Ohio 44011 (440) 471-3130

Introduction to Voice Over Internet Protocol (VoiP)

Courses conducted at Jenne University, Jenne Distributors

These 5-day, 2 credit hour courses are designed to provide the student hands-on experience intended to develop skills necessary to install, configure, design and implement a Voice over Internet Protocol (VoIP) solution. The student will be introduced to the most up-to-date information on VoIP technologies i.e. Quality of Service (QoS), packet switching etc. Separate courses are offered for Avaya and Panasonic equipment.

For information about current Jenne University courses, visit www.jenne.com/training.aspx.

Avaya Product Course

This course is unique in that it affords the student the opportunity to interact with VoIP technicians pertaining to the Avaya IP Office system. This instructor-led course mixes lecture, hands-on, and group activities to enhance the “learn-by-doing” style of training and closely emulates the conditions that a technician may encounter in an actual work environment.

Upon completion of this course, students will be able to:

• Create a VoIP link across the LAN or WAN
• Create a secure Virtual Private Network (VPN)
• Install and administer the server based IP Office voicemail and software
• Install an IP Hardphone and PC IP Softphone
• Set up networking of IP Office systems, including Centralized Administration and Voice Messaging
• Use Various IP Office software applications to troubleshoot a VoIP network

Panasonic Product Course

This course is unique in that it affords the student the opportunity to interact with VoIP technicians pertaining to the Panasonic KX-TDA Digital Hybrid IP-PBX system. This instructor-led course mixes lecture, hands-on, and group activities to enhance the “learn-by-doing” style of training and closely emulates the conditions that a technician may encounter in an actual work environment.

Upon completion of this course, students will be able to:

• Create a VoIP link across the LAN or WAN
• Create a secure Virtual Private Network (VPN)
• Use the Panasonic Maintenance Console application to create and customize a KX-TDA configuration
• Install an IP Hardphone and PC IP Softphone
• Set up IP networking of KX-TDA systems, including Centralized Administration and Voice Messaging
• Use Various Maintenance Console software applications to troubleshoot a VoIP network

 * Register for these courses by visiting the Lorain County Community College Connections Center located in the College Center Building or by calling 1-800-995-5222.