Customer Service
Short-Term Technical Certificate - Curriculum Code 0001
The Customer Service Short Term Technical Certificate will provide participants with the knowledge and skills needed to work in a growing field and to effectively deal with the public as customers. Customer service positions are found in many areas of business including manufacturing, banking, retail stores, travel and tourism, and hospitals. Lorain County Community College has articulation agreements with colleges and universities including programs offered by Lorain County Community College's University Partnership.
|
|
| Semester Curriculum |
| CISS 115 |
Exploring the Internet |
1 |
| CISS 121 |
Microcomputer Applications I |
3 |
| ECNM 113 |
Personal Finance |
3 |
| MKRG 113 |
Principles of Salesmanship |
3 |
| MKRG 211 |
Applied Marketing for the Tourism Industry |
3 |
| MKRG 247 |
Service Marketing |
3 |
| SDEV 101 |
College 101 ^ |
1 |
|
| Total Credit Hours: 17 |
Students must do the following to be eligible for this certificate:
1. Compass Test required for all incoming students.
2. Developmental Education courses in English and reading, as recommended by results of the Compass Test.
3. Maintain an overall GPA of 2.0.
4. Student must meet the requirements for basic keyboarding skills. If these are not met, then AOIS 110 must be completed prior to beginning course of study for certificate
5. ^ A student must register for the orientation course when enrolling for more than six credit hours per semester or any course that would result in an accumulation of 13 or more credit hours.
Established January 1998
Revised February 2011
Effective August 2011