Customer Service - Short Term Technical Certificate

Customer Service

Short-Term Technical Certificate - Curriculum Code 0001

The Customer Service Short Term Technical Certificate will provide participants with the knowledge and skills needed to work in a growing field and to effectively deal with the public as customers. Customer service positions are found in many areas of business including manufacturing, banking, retail stores, tourism, and hospitals. Completion of this Short-Term Technical Certficate may be applied to fulfill partial requirements in a variety of majors for the Associate of Applied Business Degree. 

 

Semester Curriculum
AOIS 110 Basic Formatting for Keyboarding 2
BADM 211 Business Communications 3
CISS 115 Internet Research and Tools  1
CISS 121 Microcomputer Applications I 3
MKRG 113 Principles of Salesmanship 3
MKRG 211 Applied Marketing Essentials 3
SDEV 101 College 101 ^ 1
Total Credit Hours: 16

1. ^ A student must register for the orientation course when enrolling for more than six credit hours per semester or any course that would result in an accumulation of 13 or more credit hours.

Established   January 1998
Revised        February 2013
Effective       August 2013

 

Click here to view Gainful Employment data for this program.    

Announcements

Extended Hours

Enrollment and Financial Services, located on the first floor of the Bass Library, will offer extended hours through August including some Saturday hours. 

Click here for extended hours.   

Register Today!

Register today for Fall classes. Classes begin August 25. Learn more and register today at www.lorainccc.edu/register.  

Convocation Office Closure

All LCCC offices will be closed 8:30-11:30 a.m., Wednesday, August 20, 2014 for Convocation.

Earn College Credit For Work and Life Experience

Attend an information session for Prior Learning Assessment and find out about the methods used to help you earn college credit for what you have learned through work and life experiences.
 
Click here to learn more and register.

Campus Tours

Tours for new and prospective LCCC student will be offered at 10 a.m. on Tuesdays and at 4 p.m. on Thursdays through August 21. This is a great way to become familiar with campus and find classes for the upcoming semester. No registration is necessary. Simply show up at the Student Life desk on the second floor of College Center.

MyUniversity

Students can save up to 80 percent on the cost of a traditional college degree. Learn more at www.lorainccc.edu/myuniversity.

MyTuition Guarantee

LCCC students now have the opportunity to participate in the MyTuition Guarantee. This new program holds tuition and fee rates for students registering in fall 2014 and spring 2015 for up to three years or until the completion of a degree, whichever comes first.
  
Click here to learn more and to complete the Completion Pledge. 

Lorain County WIN

LCCC and the JVS have launched Lorain County WIN (Workforce Innovation Network), a new partnership providing workforce training to Lorain County. Learn more at www.loraincountywins.com.

Hours of Operation

Please note that campus service hours have been adjusted for summer semester. For a list of updated service hours, please visit www.lorainccc.edu/hours