Customer Service - Short Term Technical Certificate

Customer Service

Short-Term Technical Certificate - Curriculum Code 0001

The Customer Service Short Term Technical Certificate will provide participants with the knowledge and skills needed to work in a growing field and to effectively deal with the public as customers. Customer service positions are found in many areas of business including manufacturing, banking, retail stores, tourism, and hospitals. Completion of this Short-Term Technical Certificate may be applied to fulfill partial requirements in a variety of majors for the Associate of Applied Business Degree. 

Career information for this program

 

Semester Curriculum
AOIS 110 Basic Formatting for Keyboarding 2
BADM 211 Business Communications 3
CISS 115 Internet Research and Tools  1
CISS 121 Microcomputer Applications I 3
MKRG 113 Principles of Salesmanship 3
MKRG 211 Applied Marketing Essentials 3
SDEV 101 College 101 ^ 1
Total Credit Hours: 16

1. ^ A student must register for the orientation course when enrolling for more than six credit hours per semester or any course that would result in an accumulation of 13 or more credit hours.

Established   January 1998
Revised        February 2013
Effective       August 2013

 

Click here to view Gainful Employment data for this program.    

Announcements

Register Now for Spring

Be a success! Register now for Spring Semester 2015. Classes begin January 20. Click here for registration information.

Extended Hours for Spring Registration

Enrollment, Financial and Career Services will be open 8:30 a.m. to 7:30 p.m., Monday through Thursday and 8:30 a.m. to 5 p.m., Friday beginning Monday, November 17.

Congratulations to our Winners!

Congratulations to Ellen Isenhour of Columbia Station and Patrick Arndt of LaGrange! They each won an iPad by registering for spring semester classes before November 16. Ellen, Patrick, please visit Commodore Books and More with your ID to claim your prize.

The Starbucks cards have been distributed. (Gift cards are being mailed to everyone who qualified but did not yet pick up their prize!) Thanks to everyone who registered during the promotion.

Midterm Grades Now Available

Fall Semester students are encouraged to check midterm grades by logging into MyCampus going to the Student Center. Please refer to www.lorainccc.edu/grades for detailed instructions.

Earn College Credit For Work and Life Experience

Attend an information session for Prior Learning Assessment and find out about the methods used to help you earn college credit for what you have learned through work and life experiences.
 
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MyUniversity

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MyTuition Guarantee

LCCC students now have the opportunity to participate in the MyTuition Guarantee. This new program holds tuition and fee rates for students registering in fall 2014 and spring 2015 for up to three years or until the completion of a degree, whichever comes first.
  
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Lorain County WIN

LCCC and the JVS have launched Lorain County WIN (Workforce Innovation Network), a new partnership providing workforce training to Lorain County. Learn more at www.loraincountywins.com.