Customer Service
Certificate of Completion
The Customer Service Certificate of Completion will provide participants with the knowledge and skills needed to work in a growing field and to effectively deal with the public as customers. Customer service positions are found in many areas of business including manufacturing, banking, retail stores, travel and tourism, and hospitals. Lorain County Community College has articulation agreements with colleges with colleges and universities including programs offered by LCCC's University Partnership.
Semester Curriculum
| AOIS 110 |
Keyboarding on the Computer |
4 |
| CISS 115 |
Exploring the Internet |
1 |
| CISS 121 |
Microcomputer Applications I |
3 |
| MKRG 211 |
Applied Marketing for the Tourism Industry |
3 |
| SDEV 101 |
College 101 ^ |
1 |
| MKRG 113 |
Principles of Salesmanship |
3 |
| |
Elective * |
3 |
| |
Total Credit Hours: |
16 |
1. Compass Test required for all incoming students.
2. Developmental Education courses in English and Reading, as recommended by results of Compass Test.
3. Maintain an overall GPA of 2.0.
4. * Select at least on elective from the following: ENGL 012, ENGL 161, CMMC 151, or CMMC 165.
5. ^ A student must register for the orientation course when enrolling for more than six credit hours per semester or any course that would result in an accumulation of 13 or more credit hours.