Training Time- Professional Development Skills Series
Customer Service
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Customer Service - for professional staff
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Create exceptional customer service, eliminate customer defections and strengthen customer satisfaction and loyalty. |
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Midpoint Campus Center in Brunswick
- Course Number: NBSD 133
- Tuesday, April 10
- 9 am-1 pm
- $49- handouts and lunch included
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Lorain County Community College Main Campus
- Course Number: NBSD 133
- Friday, April 27
- 9 am-1 pm
- $49 - handouts and lunch included
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Class Agenda:
8-9am- Networking
9am-12pm- Customer Service class training
12-1pm- Lunch, wrap up and evaluations
Register at http://www.lorainccc.edu/ceb. If sending 3 or more, call Carrie to register at 440-366-7405.
Check out our instructor biographies here.
Best customer deal...click here for more info
We’re All In Sales - Inventive Ways to Increase Sales
We're offering one course in the morning and a different course in the afternoon. You may attend the courses separately, or register for both for a full day of high-value sales training.
| Hidden Sales Opportunities |
Surefire Strategies to Close More Sales |
| Ideal for all employees. Learn how every interaction between customer and staff is a sales opportunity. Gain fun, easy techniques to increase sales and show an employer your increased value to your organization. |
Designed for sales staff. Gain skills to find more qualified prospects and conduct an effective interaction with them that will get results and close more sales. |
- Course Number NBUS 162
- Wednesday, March 7
- 9 am-12 pm
- Lorain County Community College main campus
- $49- Handouts and lunch included
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- Course Number NBUS 160
- Wednesday, March 7
- 1 - 4 pm
- Lorain County Community College main campus
- $49 - Handouts and lunch included
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| Class Agenda |
| 8 - 9 am |
Networking |
| 9 am - 12 pm |
Hidden Sales Opportunities for employees. Instructor Mike Briola |
| 12 - 1 pm |
Lunch and LCCC presentation |
| 1 - 4 pm |
Surefire Strategies to Close More Sales - for sales staff. Instructor Mike Briola |
| 4 - 4:30 pm |
Wrap up and evaluations |
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| Drive up Profits- Create a Sales Development Program |
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Business owners, sales managers, and other decision makers charged with increasing sales volumes. Create an effective sales system, sales training, sales compensation initiatives and run effective sales meetings. Track the effectiveness of your sales and marketing effort and make adjustments that will yield results. |
- Course Number: NBUS 161
- Thursday, March 15
- 9 am - 4:30 pm
- Lorain County Community College main campus
- $90- handouts and lunch included
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| Class Agenda |
| 8 - 9 am |
Networking |
| 9 am - 12 pm |
Drive up Profits- Create a Sales Development Program. Instructor Mike Briola |
| 12 - 1 pm |
Lunch and LCCC presentation |
| 1 - 4 pm |
Program Continues |
| 4 - 4:30 pm |
Wrap up and evaluations |
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Ethics in the Workplace- For Managers and Owners
| The Legal Side of Management |
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Decrease lawsuits. Critical issues include hiring/firing, discipline, harassment, ADA and more. Turn managers into a frontline defense against costly litigation. |
| Lead with Integrity |
| Develop skills to foster, influence and sustain a culture of integrity. Decrease lawsuits and handle critical issues such as hiring/firing, discipline, harassment, ADA and more. Turn your code of conduct into a living, breathing document. |
- Course Number: NMGT 121
- Thursday April 19
- 9 am - 4:30 pm
- Lorain County Community College campus
- $90- Handouts and lunch included
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| Class Agenda |
| 8 - 9 am |
Networking |
| 9 am - 12 pm |
The Legal Side of Management. Instructor Mike Briola |
| 12 - 1 pm |
Lunch and LCCC presentation |
| 1 - 4 pm |
Lead with Integrity. Instructor Mike Briola |
| 4 - 4:30 pm |
Wrap up and evaluations |
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Ethics in the Workplace- For Employees
| How to Succeed in Challenging Situations |
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Learn how to make the best choices and tough decisions in challenging situations such as discrimination, dishonesty and ethical actions. |
- Class Number: NBUS 150
- Thursday, April 12
- 9 am - 1 pm
- Lorain County Community College main campus
- $49-Handouts and lunch included
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| Class Agenda |
| 8 - 9 am |
Networking |
| 9 am - 12 pm |
How to Succeed in Challenging Situations. Instructor Mike Briola |
| 12 - 1 pm |
Lunch and LCCC presentation |
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