Student Grievance Procedure

Student Grievance Procedure

(A) Lorain County Community College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. A student who desires to resolve a grievance may initiate the resolution process by the following steps:

(B) Procedural Steps

(1) Informal Process

(a) The student is advised to discuss the grievance informally with the person who is the source of the grievance. If the grievance is resolved by the parties, the matter is deemed closed. If the grievance is not resolved at this level, the student may request an informal review by one of the following designated College administrators or designee: if the source of the complaint is another student, the Coordinator of Student Life; if the course of the complaint is a College employee, either the Administrator who directly supervises the employee or the Administrator's designee. (To promote a fair and swift resolution of their concerns, students are advised to consult with only those administrators designated by this procedure, unless there are compelling reasons to do otherwise).

(b) The Administrator may choose to convene the parties involved in an effort to resolve the grievance during the informal process. If the grievance is not resolved at this level the student may initiate the formal grievance procedure.

(2) Formal Grievance Procedure

The formal grievance procedure begins when a written complaint is submitted to the College Administrator designated in (B)(1)(a). The Administrator shall further investigate the complaint, and shall, as necessary, meet with the student and the person who is the source of the grievance. Any of the parties involved in the grievance may bring a full-time Lorain County Community College employee to the meeting as an observer. The Administrator must provide a written response to the student and the person who is the source of grievance within seven (7) days of the meeting or receipt of the written complaint.

(3) Appeal

Should the student desire to appeal the decision of the Administrator, the student may submit a signed statement of appeal within seven (7) business days to the appropriate Vice President. The Vice President will review the appeal, may choose to meet with the student and/or other parties as identified in (2) above, and respond in writing to all parties concerning the disposition of the appeal within ten (10) business days.

(4) Final Review

Should the student desire to request a Final Review of the decision of the Vice President, the student may submit a signed statement of appeal within seven (7) business days to the President. The President will review the appeal, may choose to meet with the student, and/or other parties as identified in (2) above, and respond in writing to all parties concerning the final review within ten (10) business days.

Note: Lorain County Community College may be required to share information concerning complaints with the North Central Association of Colleges and Schools and/or other accrediting bodies; however, individual anonymity will be assured.

 

Announcements

Extended Hours

Enrollment and Financial Services, located on the first floor of the Bass Library, will offer extended hours through August including some Saturday hours. 

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Register Today!

Register today for Fall classes. Classes begin August 25. Learn more and register today at www.lorainccc.edu/register.  

Convocation Office Closure

All LCCC offices will be closed 8:30-11:30 a.m., Wednesday, August 20, 2014 for Convocation.

Earn College Credit For Work and Life Experience

Attend an information session for Prior Learning Assessment and find out about the methods used to help you earn college credit for what you have learned through work and life experiences.
 
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Campus Tours

Tours for new and prospective LCCC student will be offered at 10 a.m. on Tuesdays and at 4 p.m. on Thursdays through August 21. This is a great way to become familiar with campus and find classes for the upcoming semester. No registration is necessary. Simply show up at the Student Life desk on the second floor of College Center.

MyUniversity

Students can save up to 80 percent on the cost of a traditional college degree. Learn more at www.lorainccc.edu/myuniversity.

MyTuition Guarantee

LCCC students now have the opportunity to participate in the MyTuition Guarantee. This new program holds tuition and fee rates for students registering in fall 2014 and spring 2015 for up to three years or until the completion of a degree, whichever comes first.
  
Click here to learn more and to complete the Completion Pledge. 

Lorain County WIN

LCCC and the JVS have launched Lorain County WIN (Workforce Innovation Network), a new partnership providing workforce training to Lorain County. Learn more at www.loraincountywins.com.

Hours of Operation

Please note that campus service hours have been adjusted for summer semester. For a list of updated service hours, please visit www.lorainccc.edu/hours