Frequently Asked Questions

Frequently Asked Questions

How do I register for an Internet course?
Five Registration Methods:

  • Online Registration
  • Mail completed registration form to:
    Lorain County Community College
    Admissions & Records Office
    1005 Abbe Road North
    Elyria, Ohio 44035
  • Phone: (800) 995-5222 Ext. 4067
  • Fax completed registration form to: (440) 366-4167.
  • LCCC's Enrollment Services is located on the first floor of the Bass Library and offers in person registration
    • Monday through Thursday between 8:30 a.m. - 7:30 pm.
    • Friday between 8:30 a.m. - 4:30 p.m.

How do I know if an Internet course is for me?
Online classes require a student to be more of a self-starter and more self-motivated than traditional land-based students. Students must be able to work independently with little supervision and to work without a great deal of classroom interaction. They must be assertive enough to take concerns to the professor who cannot see students' faces or read their body language that may suggest they do not understand some concept/point.  Students also need to have some basic computer skills and knowledge, which include sending attachments, downloading files, and familiarity using the Internet and e-mail.  The professor is teaching the subject of the course, not computer skills.

Are Internet courses transferable to other colleges?
To verify transferability, please check with a counselor or academic advisor or contact LCCC's e-mail advisor.

Do I have to come to the campus?
Some courses may require a student to come on campus for testing, etc. However, in some cases arrangements can be made with the instructor for tests to be proctored off campus. Check the Instructor Information and/or the course syllabus for the course in which you are registered for requirements.

Do I need a textbook for my course?
Most LCCC Internet courses require a textbook.  Please contact the LCCC Bookstore to acquire the necessary textbooks and/or materials required for your course. 

Do I need an email address?
LCCC Internet courses use the ANGEL course management system which has built-in email within the class; therefore, a personal email address is not required. 

Can I use a computer lab on campus to access the course?
Yes, you can. Check the open lab hours for the computer labs on campus. The Bass Library also has over 100 computers available for use. 

Do I need a password for Internet courses?
All Internet courses are password protected.  See the Canvas Log in page for directions. 

Can I access the course using AOL?
LCCC recommends that if you are using America Online for your web access, that you use one of the recommended listed browsers instead of AOL's built-in browser.  Connect as usual with AOL, then minimize the window (don't signoff) and open a recommended browser.

When will I be able to log into my class?
You will not be able to log into your class until the first day of the term.  For example, in fall semester, if you have registered for a course that does not begin until October, you will not have access and/or may not see the course listed on your ANGEL homepage until that time. 

How are the quizzes and tests administered and how do I get my grades?
Some tests and quizzes may be on-line; and others may require coming to campus or securing a proctor. Only your instructor can answer this question. Typically, this will be described in the syllabus.

How does the instructor receive my work?
The course instructor will specify how you are to submit your work. Instructions should be found in the course syllabus or the instructor may have specific instructions for various assignments.

What if my assignment is "lost in cyberspace" and does not get to the instructor?
At the beginning of the term you should make yourself aware of your instructor's policy for "lost" assignments. However, rarely does this happen, but if it should, be sure you have everything saved to your hard drive. If you receive an error message that your submission was not received, then re-send the document.

What do I do if a Website is "dead"?

Throughout most Internet courses you will have many opportunities to visit course-related Web sites that are not administered by LCCC. You can visit these sites by clicking the "hot link" URL in the course material. Please keep in mind that LCCC does not have any control over these external sites. It is possible that some of these sites may be down for maintenance, slow, or busy when you try to connect to them. Unfortunately, there is nothing we can do to remedy a problem with an external site. If you discover that a site provided by the instructor is no longer operative, then search (use a search engine, e.g., Alta Vista, Excite, etc.) to find a substitute on a similar topic and inform the instructor.

What do I do if I am unsure about some aspect of the course, e.g., grading?
Academically, taking a distance learning class is no different from taking your class on-campus. If you are unsure, please re-read the Syllabus. If you still do not have an answer to your question, then contact your instructor.

What should I do if I experience technical problems or receive an error message?
Don't panic! Chances are that you haven't done anything wrong. Even under the best of circumstances, the Web is not a completely stable and error-free environment.  Occasionally you may get strange error messages that seem to make no sense. Try to pinpoint if the problem is related to your Internet Service Provider (ISP) or the LCCC web addresses.

  • Check your ISP connection. Attempt to look up the information in your user manual or call your ISP for technical support or get to know someone who knows a lot more about the technology than you do.
  • If you have successfully connected to your ISP but can't access your course, contact Distance Learning at or call (800) 995-5222, Ext. 7582  or refer to the Report a Problem Form.
  • E-mail or call your instructor. Be sure to inform your instructor of technical problems that prevent you from completing assignments on time.
  • E-mail a full explanation of the problem, course and section, and your name and student number to: 

What if I am not computer literate, are there a few terms that can get me started?
Yes, here are a few critical terms that you can learn to be on your way:

Software that allows a computer to navigate (browse) the World Wide Web with other Internet resources. Examples of browsers are: Netscape Navigator, MS Internet Explorer, Firefox, etc.

A collection of information accessed at a particular URL including text, pictures, etc.

A series of related web pages usually linked together though a central web page known as a home page.

A method for finding information that you may access using a browser.  A search engine will be located at a particular web page; such as,,, or

A short name for electronic mail.

The abbreviation for Uniform Resource Locator. An address used on the World Wide Web to locate web pages or sites, e.g.,




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