Internet Explorer 9.0, 10 and 11
Check which version of Internet Explorer you are using.
It is located in the Help Menu under About Internet Explorer.
When contacting ANGEL support you will be expected to know where: these things are
- The address bar
- Tools menu
- Compatibility View
- Internet Options
Locate them using this graphic.
To bring up the Tools menu strike the ALT key on your keyboard. If it does not work then make sure that Internet Explorer is the active program by clicking on it.
Notice that some letters are underlined for example, File, Edit, View, Favorites, Tools, Help
These represent keyboard shortcuts Try Striking ALT then T then O
These are the Internet Options Tabs they are used to navigate to find most IE settings.
1. Set Your Browser Cache
a. Steps for setting your browser’s cache:
i. Under Browsing History, select Settings
ii. In the Settings screen, select the Every Time I Visit the Webpage option.
iii. Click OK. The Internet Options screen reappears
iv. Click OK
2. Enable Cookies – Many security software and firewall programs prevent
cookies from being accepted on your computer. You need to set your security
software to Accept or Enable cookies for ANGEL to work properly.
a. Steps to enable Cookies on your browser:
i. Select Internet Options
ii. In the Internet Options screen, select the tab labeled Privacy
iii. Move the slider up or down to select a Low or Medium setting
iv. Click OK
3. Enable Java
a. Steps to enable Java:
i. The same steps for enabling cookies.
i. Click Tools then choose Internet Options
ii. In the Internet Options screen, select the tab labeled Security
iii. Click the Custom Level button
iv. In the Security Settings screen, scroll down to Scripting/Active Scripting
(close to the bottom) and Click Enable
v. Scroll down to Scripting Java Applets and Click Enable
vi. Click OK
vii. In the Internet Options screen, Click OK
5. ANGEL'S Secure Browser
a. When viewing ANGEL, sometimes a security warning will pop up making a reference
to secure items. Depending on which browser you are using, THERE ARE TWO
i. In Internet Explorer 8.0 and 9.0, the security box will ask if you only want to
display non-secure items.
1. Click No
2. If you mistakenly hit Yes, then the video will not be shown and you must exit
the course, then return to it in order to select the correct option
b. In order to make your computer remember the answer to the security question,
follow these instructions:
i. Click Tools
ii. On the Tools drop-down menu click Internet Options
iii. In the Internet Options screen, click on the tab labeled Security
iv. In this tab, click on the Custom Level button
v. About halfway down, you will see a tab that says Miscellaneous
1. Under this tab, you will find an option that says Display Mixed Content
a. There should be three bubble-type selections that can be made.
Click on Allow
b. Click OK. The Internet Options screen reappears
c. Click OK
6. Compatibility View
a. On occasion, those who view ANGEL using Internet Explorer 8.0 or 9.0 may not
have the full functionality of ANGEL. In this case, switch Internet Explorer 8.0or 9.0
to Compatibility View.
i. Under the Tools Menu Select Compatibility View Settings Or strike the keys ALT then T then I
7. Pop-up Blocker. Pop-up Blockers should either be set to off, or set to allow pop-ups for ANGEL
i. Pop-up blocker settings are located on the general tab of internet options.