Technical Support

ANGEL Technical Support


Below is a list of technical problems and error messages with suggested solutions for difficulties that you may experience in ANGEL.  

If you still need assistance after reviewing the list, please use the ANGEL Help Form and an LCCC ANGEL support expert will assist you. Please try to be as descriptive as possible. Turnaround time is generally less than one business day.

You may also contact Distance Learning Technical Support at 800-995-5222 extension 7582, or dial direct 440-366-7582, Monday-Friday, 8:30 a.m. - 5:30 p.m.

ANGEL Technical Requirements
Cannot Access Quiz/Test
Cannot Log Into ANGEL
Course Content Problems
How to Change Your Password in ANGEL
How to Remove Old Courses from Your ANGEL Homepage
How to Update Your Name in ANGEL
Navigation to the Webpage was Cancelled Error Message
Reactivate Error Message (This message)
See Another ANGEL Class's Materials in Current Class You're In
Session Timeout Error Message
Unable to download or save or open files from ANGEL (This message)
Silverlight Video is cut in half when using Internet Explorer
The button to browse or select a file is missing for e-mail and discussion forums
screenshot of IE 8 Xp missing browse box

Cannot Access Quiz/Test
Possible causespop-up blockers, Internet security software, personal firewall, and browser programs.  Refer to ANGEL Technical Requirements for assistance.
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Cannot Log Into ANGEL
1.  Verify that your Login information is correct.
2.  Contact Distance Learning for a Password Reset.
3.  Include your student id number in this message.
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Course Content Problems
Contact your instructor directly for any problems related to course content or to have a test reset.  
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How to Change Your Password in ANGEL
1. Log into ANGEL
2. Click Preferences icon on left (looks like a person's profile)
3. Choose Change Password
4. Input information
5. Click Save
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How to Remove Old Courses from Your ANGEL Homepage

1.  Log into ANGEL.
2.  Click the "Pencil" icon button which is beside the word "Courses." 
3.  Uncheck the courses you no longer want to see.
4.  Click Save.
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How to Update Your Name in ANGEL
1. Log into ANGEL
2. Click Preferences icon on left (looks like a person’s profile)
3. Choose Personal Information
4. Input information
5. Click Save
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Navigation to the Webpage was Cancelled Error Message
ANGEL uses a secure browser.  You may be asked if you want to view the secure items on the page.  You must answer the question "Yes" or "No" depending on the browser and version you are using.

If you are using Internet Explorer 8 or 9 the answer is "No" when asked.  If you do not click "No, then the file or video will not display.  If you mistakenly clicked "Yes, then you must go out of the course and come back in and click "No".

To keep the box from displaying every time you go into the course, you can change your settings to the following:
1. Select Tools then choose Internet Options.  
2. Select the Security tab.
3. Click Internet Zone then choose Custom Level.
4. Select Display Mixed Content (about half way down).
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See Another Class's Materials in Current Class You're In
Change browser cache setting in Internet Explorer. 
1. Select Tools then choose Internet Options. The
    Internet Options screen appears. 
2. Select the General tab.
3. Under Temporary Internet Files, select Settings.
    The Settings screen appears.
4. Select the Every Visit to the Page radio button.
5. Click OK. The Internet Options screen appears.
6. Click OK.
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Session Timeout Error Message
Activate and change browser cookie setting. 
1. Select Tools then choose Internet Options.  
2. Select the Privacy tab.
3. Move the slider to select a Low to Medium setting.
4. Click OK
5. Select the Privacy tab.
6. Set Cookies to a lower setting.
7. Click OK. The Internet Options screen appears.
8. Click OK.
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Unable to download or save or open files from ANGEL
This only occurs on IE9 currently.  To fix it you need to disable a security setting.
1.  Click on the Advanced Tab under Internet Options.
2.  Scroll about 3/4's of the way down and uncheck the box for Do not save encrypted pages to disk.

displays which box to uncheck
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Reactivate Error Message
Activate and change browser cookie setting in Internet Explorer.
or you have multiple Tabs open in ANGEL.  ANGEL does not support tabbed browsing between different courses.
Steps to enable Cookies on your browser: 
1. Select Internet Options
2. In the Internet Options screen, select the tab labeled Privacy
3. Move the slider up or down to select a Low or Medium setting
4. Click OK
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Silverlight Video is cut in half when using Internet Explorer
Compatibility view needs to be enabled
1.  Under the Tools Menu Select Compatibility View Settings
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The button to browse or select a file is missing for e-mail and discussion forums
1.  Click inside the text box to browse to the file you want to attach.
Image showing where to click
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Announcements

It's not too late to register for Fall classes

Short-term fall semester classes begin September 29 and later.  


LCCC North Entrance Closure

LCCC's North Entrance will be closed from 4:40-5:20 p.m., Friday, Sept. 19 for a Cross Country meet. Please plan accordingly.

Get Involved in Student Government

Student Senate seeking candidates for several open positions. To learn more, please stop by the Student Life office in College Center or contact Student Life at (440) 366-4036 or slevents@lorainccc.edu. Application deadline is Sept. 26, 2014.

Public Notice

Accreditation Commission seeks public comments on the associate degree nursing program. Learn more.  

Earn College Credit For Work and Life Experience

Attend an information session for Prior Learning Assessment and find out about the methods used to help you earn college credit for what you have learned through work and life experiences.
 
Click here to learn more and register.

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MyTuition Guarantee

LCCC students now have the opportunity to participate in the MyTuition Guarantee. This new program holds tuition and fee rates for students registering in fall 2014 and spring 2015 for up to three years or until the completion of a degree, whichever comes first.
  
Click here to learn more and to complete the Completion Pledge. 

Lorain County WIN

LCCC and the JVS have launched Lorain County WIN (Workforce Innovation Network), a new partnership providing workforce training to Lorain County. Learn more at www.loraincountywins.com.