Below is a list of technical problems and error messages with suggested solutions for difficulties that you may experience in ANGEL.
If you still need assistance after reviewing the list, please use the ANGEL Help Form and an LCCC ANGEL support expert will assist you.
You may also contact Distance Learning Technical Support at 800-995-5222 extension 7582, or dial direct 440-366-7582, Monday-Friday, 7:30 a.m. - 5:30 p.m. Turnaround time is generally less than one business day.
ANGEL Technical Requirements
Cannot Access Quiz/Test
Cannot Log Into ANGEL
Course Content Problems
How to Change Your Password in ANGEL
How to Disable Pop-up Blockers
How to Remove Old Courses from Your ANGEL Homepage
How to Update Your Name in ANGEL
Navigation to the Webpage was Cancelled Error Message
Reauthenticate Error Message
See Another ANGEL Class's Materials in Current Class You're In
Session Timeout Error Message
Cannot Access Quiz/Test
Possible causes – pop-up blockers, Internet security software, personal firewall, and browser programs. Refer to ANGEL Technical Requirements for assistance.
Back to Top
Cannot Log Into ANGEL
1. Verify that your Login information is correct.
2. Contact Distance Learning for a Password Reset. (distance@lorainccc.edu)
Back to Top
Course Content Problems
Contact your instructor directly for any problems related to course content or to have a test reset.
Back to Top
How to Change Your Password in ANGEL
1. Log into ANGEL
2. Click Preferences icon on left (looks like a person's profile)
3. Choose Change Password
4. Input information
5. Click Save
Back to Top
How to Disable Pop-up Blockers
Launch your browser. On the menu bar click View -> Toolbars. Any browser toolbar (AOL, Google, MSN, etc.) should be listed there. A check mark beside a toolbar name means that controls for the toolbar are visible in your browser. If a toolbar is not visible, click beside the toolbar name to make it visible.
View a list of popular programs with pop-up blocking capability, along with tips for managing them from your toolbars. If you clicked View->Toolbars and no toolbars were listed, click Tools on your browser menu bar. If you see Pop-up blocker listed look for the sub-menu to turn it on or turn off.
Back to Top
How to Remove Old Courses from Your ANGEL Homepage
1. Log into ANGEL.
2. Click the "Pencil" icon button which is beside the word "Courses."
3. Uncheck the courses you no longer want to see.
4. Click Save.
Back to Top
How to Update Your Name in ANGEL
1. Log into ANGEL
2. Click Preferences icon on left (looks like a person’s profile)
3. Choose Personal Information
4. Input information
5. Click Save
Back to Top
Navigation to the Webpage was Cancelled Error Message
ANGEL uses a secure browser. You may be asked if you want to view the secure items on the page. You must answer the question "Yes" or "No" depending on the browser and version you are using.
If you are using Internet Explorer 7.0, click "Yes" when asked if you want to view secure items. If you do not click Yes, then the file or video will not display. If you mistakenly click "No", then you must go out of the course and come back in and click "Yes" when asked.
If you are using Internet Explorer 8 or 9 the answer is "No" when asked. If you do not click "No, then the file or video will not display. If you mistakenly clicked "Yes, then you must go out of the course and come back in and click "No".
To keep the box from displaying every time you go into the course, you can change your settings to the following:
1. Select Tools then choose Internet Options.
2. Select the Security tab.
3. Click Internet Zone then choose Custom Level.
4. Select Display Mixed Content (about half way down).
Back to Top
Reauthenticate Error Message
Activate and change browser cookie setting in Internet Explorer.
1. Select Tools then choose Internet Options.
2. Select the Privacy tab.
3. Move the slider to select a Low to Medium setting.
4. Click OK
5. Select the Privacy tab.
6. Set Cookies to a lower setting.
7. Click OK. The Internet Options screen appears.
8. Click OK.
Back to Top
See Another Class's Materials in Current Class You're In
Change browser cache setting in Internet Explorer.
1. Select Tools then choose Internet Options. The
Internet Options screen appears.
2. Select the General tab.
3. Under Temporary Internet Files, select Settings.
The Settings screen appears.
4. Select the Every Visit to the Page radio button.
5. Click OK. The Internet Options screen appears.
6. Click OK.
Back to Top
Session Timeout Error Message
Activate and change browser cookie setting.
1. Select Tools then choose Internet Options.
2. Select the Privacy tab.
3. Move the slider to select a Low to Medium setting.
4. Click OK
5. Select the Privacy tab.
6. Set Cookies to a lower setting.
7. Click OK. The Internet Options screen appears.
8. Click OK.
Back to Top