Customer Service

Short-Term Technical Certificate - Curriculum Code 0001

The Customer Service Short Term Technical Certificate will provide participants with the knowledge and skills needed to work in a growing field and to effectively deal with the public as customers. Customer service positions are found in many areas of business including manufacturing, banking, retail stores, tourism, and hospitals. Completion of this Short-Term Technical Certificate may be applied to fulfill partial requirements in a variety of majors for the Associate of Applied Business Degree. 

For more information about this certificate, please contact Maria McConnell at 440-366-7404 or

Career information for this program


Semester Curriculum
BADM 211 Business Communications 3
CISS 121 Microcomputer Applications I 3
MKRG 113 Principles of Salesmanship 3
MKRG 211 Applied Marketing Essentials 3
MKRG 245 Social Medial Marketing 3
SDEV 101 College 101 ^ 1
Total Credit Hours: 16

1. ^ A student must register for the orientation course when enrolling for more than six credit hours per semester or any course that would result in an accumulation of 13 or more credit hours.

Established   January 1998
Revised          January 2016
Effective        May 2016


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