Quality Assurance

Quality Assurance

  • Description: The Quality Assurance Program is designed to provide students with the knowledge and cognitive skills necessary for the competent proficiencies as an entry level quality technician. Employment opportunities exist as a: quality technician or inspector, process control specialist, reliability lab technician or analyst, quality auditor, gauge control technician, or quality assurance analyst.
     
Quality Assurance Program Outcomes        
Program Measurements Used
ResultsComparison DataContinuous Improvement
1. Define and apply quality principles and management concepts in continuous quality improvement processes.Related Course outcomes assessed via class tests, lab exercises and final examination. Item analysis was used to measure student performance and reported in CAR from QLTY 121, 221, 23375% students received final grade “C” or better and demonstrated achieving expected skill competency at program level.Graduate survey indicates program satisfaction and successful employment in the quality fieldCourse content has been revised and is up to dated.
2. Select and apply quality tools, and interpret the results as an individual and as a team member.Related Course outcomes assessed via class tests, lab exercises and final examination. Item analysis was used to measure student performance and reported in CAR from QLTY 121, 221, 232On average 70%  received final grade “C” or better and demonstrated achieving expected skill competency at program level Graduate survey indicates program satisfaction and successful employment in the quality field. Course content has been revised and is up to dated. 
3. Use mathematics, and science principles to solve related problems in production and service related business and industries.
Students performances in two mathematics courses in the program MTHM 121 and MTHM 122 were assessed through class tests and final examinations75% students earned “C” or better in MTHM 121 and only 60% students earned “C” or better in MTHM 122 
Math performance is about the national average in similar programs
 
No change is required in the course content 
4. Select appropriate measurement techniques, test instruments and tools to calibrate for accuracy in data collection.
Related Course outcomes assessed via lab exercises and final examination. Technical lab report analysis was used to measure student performance and reported in CAR from QLTY 111, 121, 23275% students demonstrated successful achievement of this outcome through sequence of lab exercises.  Graduate survey indicates program satisfaction and successful employment in the quality field. New and improved lab equipment was added to this program 
5. Communicate effectively with coworkers, supervisors, suppliers, and customers, technical information via oral presentation, written documentation, and technical demonstration.
Students were evaluated through use of rubrics in writing assignments in two English courses ENGL 161 and ENGL 162. Also the embedded outcomes were evaluated in quality courses through Lab reports and class presentations  65% students demonstrated performance at “C” or better level in English courses as well as in lab reports and class presentation Graduates and their employers admit inherent weakness in oral and written communication  Intrinsic motivation will be pursued in future classes 
6. Prepare engineering drawing using software, read and interpret geometric dimensioning and tolerance information from blueprint.Program students performances in five related courses were evaluated through home work assignments, class tests and final examination assessed as item analysis and evaluated for summative grades in TECN 111, TECN 115, TECN 245 CADD 111, and CADD 235 On aggregate 75% students successfully demonstrated earning “C” or better grades in these courses Graduating students’ survey indicated program satisfaction on this outcome New software applications are introduced 
7. Apply basic inspection and sampling plans to gather quality measurement data for analysis and decision makingThis outcome is directly related to one quality course QLTY 232. Students performance were assessed via class tests and case study analysis assignments 100% of graduates successfully demonstrated this outcome  Graduating students’ survey indicated program satisfaction on this outcome No change needed 
8. Apply various quality audit types, components, and techniques for estimating cost effectiveness and making decisionsThis outcome is directly related to one quality course QLTY 233 – quality audit and cost control. Students performance were assessed via class tests and case study analysis assignments80% of graduates successfully demonstrated this outcome Comparable to similar programs in the quality fields Course was revised with advisory committee suggestion as a new course QLTY 235 Quality audit and corrective action 
9. Identify key quality characteristics and prepare plans and performance measures to assess customer satisfactionThis outcome is directly related to one quality course QLTY 221 Quality management principles and practices  Students performance were assessed via case study analysis assignments80% of graduates successfully demonstrated this outcome Comparable to similar programs in the quality fields No change needed, however, a new course – Lean Management Principles and Practices was developed and offered in this program 

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