Quality Assurance Program Outcomes
| Program Measurements Used
| Results | Comparison Data | Continuous Improvement |
| 1. Define and apply quality
principles and management concepts in continuous quality improvement processes. | Related Course outcomes
assessed via class tests, lab exercises and final examination. Item analysis
was used to measure student performance and reported in CAR from QLTY 121, 221,
233 | 75% students received final
grade “C” or better and demonstrated achieving expected skill competency at
program level. | Graduate survey
indicates program satisfaction and successful employment in the quality field | Course content has been
revised and is up to dated. |
| 2. Select and apply quality
tools, and interpret the results as an individual and as a team member. | Related Course outcomes
assessed via class tests, lab exercises and final examination. Item analysis
was used to measure student performance and reported in CAR from QLTY 121, 221,
232 | On average 70% received final grade “C” or better and
demonstrated achieving expected skill competency at program level | Graduate survey indicates
program satisfaction and successful employment in the quality field. | Course content has been
revised and is up to dated.
|
3. Use mathematics, and
science principles to solve related problems in production and service related
business and industries.
| Students performances in
two mathematics courses in the program MTHM 121 and MTHM 122 were assessed
through class tests and final examinations | 75% students earned “C” or
better in MTHM 121 and only 60% students earned “C” or better in MTHM 122 |
Math
performance is about the national average in similar programs
| No change is required in
the course content |
4. Select appropriate
measurement techniques, test instruments and tools to calibrate for accuracy in
data collection.
| Related Course outcomes
assessed via lab exercises and final examination. Technical lab report analysis
was used to measure student performance and reported in CAR from QLTY 111, 121,
232 | 75% students demonstrated
successful achievement of this outcome through sequence of lab exercises. | Graduate survey indicates
program satisfaction and successful employment in the quality field. | New and improved lab
equipment was added to this program |
5. Communicate effectively
with coworkers, supervisors, suppliers, and customers, technical information
via oral presentation, written documentation, and technical demonstration.
| Students were evaluated
through use of rubrics in writing assignments in two English courses ENGL 161
and ENGL 162. Also the embedded outcomes were evaluated in quality courses
through Lab reports and class presentations | 65% students
demonstrated performance at “C” or better level in English courses as well as
in lab reports and class presentation | Graduates and their
employers admit inherent weakness in oral and written communication | Intrinsic motivation will be
pursued in future classes |
| 6. Prepare engineering
drawing using software, read and interpret geometric dimensioning and tolerance
information from blueprint. | Program students
performances in five related courses were evaluated through home work
assignments, class tests and final examination assessed as item analysis and
evaluated for summative grades in TECN 111, TECN 115, TECN 245 CADD 111, and
CADD 235 | On aggregate 75%
students successfully demonstrated earning “C” or better grades in these
courses | Graduating students’ survey
indicated program satisfaction on this outcome | New software applications
are introduced |
| 7. Apply basic inspection
and sampling plans to gather quality measurement data for analysis and decision
making | This outcome is directly
related to one quality course QLTY 232. Students performance were assessed via
class tests and case study analysis assignments | 100% of graduates
successfully demonstrated this outcome | Graduating students’ survey
indicated program satisfaction on this outcome | No change needed |
| 8. Apply various quality
audit types, components, and techniques for estimating cost effectiveness and
making decisions | This outcome is directly
related to one quality course QLTY 233 – quality audit and cost control.
Students performance were assessed via class tests and case study analysis
assignments | 80% of graduates
successfully demonstrated this outcome | Comparable to similar
programs in the quality fields | Course was revised with
advisory committee suggestion as a new course QLTY 235 Quality audit and
corrective action |
| 9. Identify key quality
characteristics and prepare plans and performance measures to assess customer
satisfaction | This outcome is directly
related to one quality course QLTY 221 Quality management principles and
practices Students performance were
assessed via case study analysis assignments | 80% of graduates
successfully demonstrated this outcome | Comparable to similar
programs in the quality fields | No change needed, however, a
new course – Lean Management Principles and Practices – was developed and offered
in this program |