Customer Service - Short Term Technical Certificate

Customer Service

Short-Term Technical Certificate - Curriculum Code 0001

The Customer Service Short Term Technical Certificate will provide participants with the knowledge and skills needed to work in a growing field and to effectively deal with the public as customers. Customer service positions are found in many areas of business including manufacturing, banking, retail stores, tourism, and hospitals. Completion of this Short-Term Technical Certificate may be applied to fulfill partial requirements in a variety of majors for the Associate of Applied Business Degree. 

Career information for this program

 

Semester Curriculum
AOIS 110 Basic Formatting for Keyboarding 2
BADM 211 Business Communications 3
CISS 115 Internet Research and Tools  1
CISS 121 Microcomputer Applications I 3
MKRG 113 Principles of Salesmanship 3
MKRG 211 Applied Marketing Essentials 3
SDEV 101 College 101 ^ 1
Total Credit Hours: 16

1. ^ A student must register for the orientation course when enrolling for more than six credit hours per semester or any course that would result in an accumulation of 13 or more credit hours.

Established   January 1998
Revised        February 2013
Effective       August 2013

 

Click here to view Gainful Employment data for this program.    

Announcements

15 to Finish: Add a Late-Start Class Today

Take at least 15 credit hours per semester and you'll be closer to graduation and closer to your career. There’s still time to add a class to your schedule. Late-start courses begin March 23.
   
Click here to see the short-term class schedule and to register.

Use Caution in Parking Lots

Workers are replacing the light fixtures on campus roads and parking lots. Some roadways and parking spaces will blocked off during this time. Please be very careful and slow down.

MyTuition Guarantee

LCCC students now have the opportunity to participate in the MyTuition Guarantee. This new program holds tuition and fee rates for students registering in fall 2014, spring 2015, or fall 2015 for up to three years or until the completion of a degree, whichever comes first.
  
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MBA Program Begins in Fall 2015

Beginning in fall 2015, Youngstown State University’s Williamson College of Business Administration will offer a master’s of business administration degree through the University Partnership. Learn more.