While customer service may seem like an easy skill, there is actually an art to balancing the demands of customers with business needs. It’s a skill that takes patience and practice to learn and requires knowledge of sales and marketing principles. In addition, customer service jobs often require some technical knowledge and skill, including the use of specialized computer software.

LCCC’s Customer Service program offers a short-term certificate, but many classes in this program can also apply to other programs in the Business & Entrepreneurship pathway.

Career Opportunities

The Customer Service Short-Term Certificate provides you with the knowledge and skills needed to effectively deal with the public as customers. Customer service positions are found in manufacturing, banking, retail stores, tourism, hospitals, and many more industries. The communication, software, marketing, and sales skills learned in this program are valuable across all industries.

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Jobs and Salary

Curriculum Guide

 

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Contact the Program Coordinator

Maria McConnell
(440) 366-7404
mcconnel@lorainccc.edu