LCCC is now offering Google’s IT Support Professional Certificate. This flexible program works around your busy schedule and can be completed in eight months or less. Your coursework provides you with the training and experience to find a great job, you can use your credit toward LCCC programs, and scholarships are available. 

About the Program

Google’s IT Support Professional Certificate trains students with no prior experience to be IT support professionals. Coursework includes a dynamic mix of videos lectures, quizzes and hands-on labs. Participants will also hear from Google employees with unique backgrounds and perspectives, whose own foundation in IT support serves as a jumping-off point for their careers. Delivered through the online learning platform Coursera, the self-paced program includes five mandatory courses and may be completed in approximately eight months. 

Courses include:

  • Technical support fundamentals
  • Computer networking
  • Major operating systems
  • Systems administration
  • Security 

Job Opportunities 

Google’s IT Support Professional Certificate provides the training and experience you need to find employment in a tech support position. After completion of the program, you can choose to have your information sent to leading employers including Bank of America, Cognizant, GE Digital, Google, Hulu, Infosys, MCPc, PNC Bank, RICOH USA, Spring, TEKSystems, UPMC, and Walmart and its subsidiary companies. 

IT support is one of the fastest-growing fields in the United States with a median salary of about $52,000 per year. 

In the Northeast Ohio region, there were more than 5,000 people employed in IT support positions over the past year. Additionally, the number of IT support jobs in the region are expected to increase by at least 3 percent over the next five years, according to EMSI labor market analysis. With an IT Support Professional Certificate, you will be well positioned to compete for entry-level positions in the field.

LCCC’s commitment to create pathways from the certificate to a degree allows you to grow in the IT field and increase your earnings. 

Learn More

For additional information, please complete the interest form below or contact Matt Poyle at

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